Using CCAI Insights to Better Understand C...
Contact centers are a valuable source of untapped data that holds the key on how to improve business. Understanding what customers are saying at scale allows business teams to effectively manage and invest resources to make product and services better. Contact Center AI Insights provides the tools and models to tap into contact center data to really hear everything customers are saying.
Lee Boonstra
Lee Boonstra (they/them) has been a presence in the tech world since 2007, wearing many hats from software engineer to prompt engineer, web developer to technical trainer, and developer advocate.
With eight years of experience at Google under their belt, they now hold the role of SWE Tech Lead at the Google Cloud office of the CTO. Leading innovation projects, Lee aims to disrupt markets and foster collaboration globally. Their expertise in Conversational and Voice technology, alongside (Generative) AI, has led to recognition as a respected public keynote speaker and published author for O’Reilly and Apress. Lee eases tech headaches and celebrates those light bulb moments.
Lee wrote a book for O’Reilly: Hands-on Sencha Touch 2 and lately: the Definitive Guide to Conversational AI with Dialogflow and Google Cloud for Apress.
Speaker ID Demo Integrated in Dialogflow CX
With Speaker ID you can leverage biometric voice identification to identify and verify users i...
Conversational AI @ NEXT 2021
GoogleCloudNext is coming soon on Oct 12-14. I’m sharing what I am most excited about and why...
Bots Brasil 2021 - How to Set Up Your Conv...
It appears that most organizations employing conversational platforms, like chatbots and voice...
Get Started With Dialogflow & Contact Cent...
Google ConversationalAI expert Lee Boonstra explains how to build Enterprise Chatbots and Tele...