Engineering Blog
(Beginner) Tutorials, Guides and FAQs on Prompt Engineering, Chatbots, Voice Bots, Dialogflow Essentials and Dialogflow CX.
Welcome to my conversational AI, prompt engineering blog. As a SWE and advocate for Google, I build a lot of cool stuff, and I'm the bridge between Google's engineering team and you; chatbot developers, UI/UX designers, conversational experts, linguists, and contact center engineers.
What Is Google Cloud Conversational AI?
Google Cloud Conversational AI is a collection of conversational AI tools, solutions and APIs, both designers and developers can use:
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Conversational AI Platforms (CAIP)
- Dialogflow ES for building small to medium, and simple to moderately complex virtual agents. (Console)
- Dialogflow CX for building large and complex virtual agents. (Console)
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Contact Center Solutions
- Contact Center AI (CCAI) for automating conversations in contact centers. (Console)
- CCAI Platform a Contact Center as a Service (CCaaS).
- CCAI Insights for processing and identifying call drivers and sentiment. (Console)
- Agent Assist for supporting human agents during calls and chats by providing real-time assistance. (Console)
- Dialogflow CX for building virtual agents in contact centers. (Console)
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Language and Voice processing APIs
- Speech-to-Text (STT) for transcribing spoken voice to text. (Console)
- Text-to-Speech (TTS) for synthesizing written text to human voice.
- Text-to-Speech Custom Voice allows you to train a custom voice model using your own studio-quality audio recordings to create a unique voice.
- Natural Language for understanding text.
- Translation for translating text.
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Related Products
- Business Messages Delight customers and drive results right from Google Search, Maps, and brand-owned channels. (Console)
- Google Assistant Actions on Google is a development platform for the Google Assistant. It allows the third-party development. (Console)
- Looker Dialogflow Analytics Parser Block
- Learn more: https://cloud.google.com/conversational-ai/
- Learning Hub: https://cloud.google.com/conversational-ai/docs
Lee Boonstra
Lee Boonstra (they/them) has been a presence in the tech world since 2007, wearing many hats from software engineer to prompt engineer, web developer to technical trainer, and developer advocate.
With eight years of experience at Google under their belt, they now hold the role of SWE Tech Lead at the Google Cloud office of the CTO. Leading innovation projects, Lee aims to disrupt markets and foster collaboration globally. Their expertise in Conversational and Voice technology, alongside (Generative) AI, has led to recognition as a respected public keynote speaker and published author for O’Reilly and Apress. Lee eases tech headaches and celebrates those light bulb moments.
Lee wrote a book for O’Reilly: Hands-on Sencha Touch 2 and lately: the Definitive Guide to Conversational AI with Dialogflow and Google Cloud for Apress.
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